1. Shipping: 3D Systems is not responsible for any delay, cost or complication associated with the laws and regulations. Customers are responsible for compliance with all customs, duties, taxes and import/export regulations of the country in which they reside. Compliance with these rules and regulations will help to ensure that your merchandise is delivered to you without delay or complication.
Shipping costs: Reseller (or Customer) is responsible for costs associated for shipments to 3D Systems or designated repair site. Reseller (or Customer) is responsible for any expedited shipping costs with a destination either to or from 3D Systems.
Taxes, duties and customs – Reseller (or Customer) is responsible for all taxes, duties and customs including necessary documentation required by jurisdictional or government authorities.
Shipping Insurance: We strongly recommend the customer purchase shipping insurance at the 3D Systems suggested value. If the customer elects not to purchase shipping insurance and 3D Systems at its sole discretion, determines that the device has been damaged beyond reasonable wear, tear and shipping the customer will be responsible for additional charges.
2. Packaging: 3D Systems is not responsible for goods received that are improperly packaged. Proper boxes and packing materials can be obtained through Customer Support. Fees are associated for customers without active maintenance contracts for shipping materials.
3. Cost of Repairs: 3D Systems has implemented a minimum evaluation fee of $500 USD for ALL return material authorizations (RMAs) on Geomagic Touch X (formerly Sensable Phantom Desktop) and Premium devices that are not actively under maintenance or within the first year warranty period. This evaluation fee includes up to three hours of labor towards the repair, and is non-refundable. Materials, additional labor (if needed) and shipping costs will be itemized separately on the final quote. Geomagic Touch (formerly Sensable Phantom Omni) devices are not repaired, and must be replaced at list price through support or your local reseller. If you would like information on taking out a new maintenance contract (which will require a re-certification to make sure your hardware is in good working order), please contact your 3D Systems reseller, Account Representative, or SensableInfo@geomagic.com. 3D Systems repairs will not commence without a purchase order for said repairs or re-activation of a maintenance contract.
4. Warning: Do NOT open the haptic device. Attempting to open or repair the device by anyone other than a certified authorized service center voids the manufacturer warranty and hardware maintenance contract.
Changes to this Disclaimer can be made without advance notification.