Sensable Customer Survey - Out-of-the-Box Experience

Questions with an asterik * are required. Expected time to complete the survey: 10-15 minutes.

Choose your SensAble product*
Free Form Modeling Plus
Free Form Modeling/PHANTOM Desktop
Free Form Modeling/PHANTOM Omni
ClayTools/PHANTOM Omni
ClayTools Education/PHANTOM Omni Basic
 
PHANTOM device serial number (located on bottom of device).*
Date of installation (month/year) Example 11/2006*
Have you installed a SensAble product before?*
YesNo
  
Tell us about your Out-of the-Box experience.
Did your product arrive in good condition?*
YesNo 
If no, please explain.
How long did it take for you to install the system?*
<15 Minutes
15-30 Minutes
30-60 Minutes
> 60 Minutes
Did you have any problems installing the software?*
No problems
Minor problems
Major problems
 
If you had software installation problems, please describe briefly.
Was your installation successful on the first try?*
YesNo
  
Were you aware of the minimum system requirements before you installed the product?*
YesNo
  
If you had problems, did you contact SensAble Support for assitance?
YesNo
  

Tell us about your learning experience.

Did you find the Installation Guide helpful?*
Yes
No
I didn't use the Installation Guide
I didn't know there was an Installation Guide
 
Installation Guide Comments:
Were you able to learn how to use the modeling software quickly?*
Yes, it was easy to learn
I had some difficulty at first but figured it out
No, I found it very difficult to learn
 
Were you able to learn how to use the haptic device quickly?*
Yes, it was easy to learn
I had some difficulty at first but figured it out
No, I found it very difficult to learn
 
Did you find the lessons in the Tutorial helpful?*
Yes
No
I didn't use the Tutorial
I didn't know there was a Tutorial
 
Tutorial Comments:

Tell us about your computer system.

Please enter the details of the computer system running your SensAble product. This information includes the following: Laptop vs Tower, Operating System, Graphics Card (brand, model, & driver version) RAM, CPU Type & Speed, Parallel Port or 1394a Card (brand and type) .
*

Please tell us who you are.

First Name
Last Name
Company/Organization
Address
Address 2
City
State or Province
Zip or Postal Code
Country
Phone
Fax
Email Address
Who is your reseller? If you don't know, enter Unknown.

Can we be of further assistance?

YES Please have SensAble Support contact me.
YesNo
  
YES Please have a sales person contact me.
YesNo
  

Thank you for participating in our customer satisfaction survey!